OnePlus 3T and OnePlus Customer Service

With my 5 year plan for my Nexus 4 coming to and soon I have kept an eye out on the latest handsets. Now that the Nexus line is discontinued, I am on the look out for something of similar value. The Nexus 4 was fantastic value at the time and I considered a bargain at £279. However, prices seemed to have jumped now, with the successor to Nexus, Google Pixel having starting price of £599.

I had been hearing lots of good things about the OnePlus 3t, so after months of on and of thinking I decided to give it a go. I’m not going to publish specs, photos or detailed analysis here because there is loads of that elsewhere. I was impressed, I found it a lovely phone, blazingly quick with a fast and accurate fingerprint sensor. It installed my apps so fast that my notifications could not keep up, by the time I was informed an app was successfully installed the next one was already downloaded and installing. This also was my first 4G phone and I am blessed with good coverage at home and work, so when I was off wifi it was impressive compared to my 3G connection on the Nexus 4.

However a few things came to light that I could not get over. The first was the size. I started going out without the phone, because it was just too big to be safe in my trouser pocket. I found myself keeping it in my backpack when out and about, and even there, it would not fit in the purpose built pocket. I also found that I was afraid of using it outside, just in case I dropped it. Now I can tell you that my Nexus 4 has been through the wars and has been dropped from my hands more than a few times when out and about. More to me being a clumsy What was the result: nothing. It still works and looks great. I got the impression if I dropped the OnePlus 3t it would shatter. Plus who wants to drop a £450+ device.

I sat down with the OnePlus 3t and it suddenly dawned on me. What exactly can this phone do that my old one could not? Yes it was faster but my Nexus 4 in reality was not exactly slow on opening apps. Yes the new phone had a fingerprint sensor, but was this really that an important a factor. I’d never had a problem with a pin or pattern before. My Nexus 4 battery is dying and is comparitively a dinasor at charging compared to the OnePlus 3t however I had adapted. I have a replacement battery ready to go in, I have a charger with me at all times, I have a wireless charger I place it on when I’m not using it at home and I have the option of carrying a portable battery with me.

I will make a point to say that I was impressed with OnePlus customer service. They offer a 15 day no hassle return on the phone and within 24 hours of me returning the phone via UPS from England to Poland not only had they received and processed the return but they had issued my refund. I was worried due to OnePlus receiving a lot of negative customer service comments but I could not be more happy with the service I received. If OnePlus ever release a smaller handset I will certainly be looking at them more positively.

17 Years participating in SETI@home

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Today marks the 17th anniversary of my joining the SETI@home distributed computing project that uses internet connected computers in the Search for Extraterrestrial Intelligence (SETI). Even though now I only tend to crunch in the winter and spring I’m still doing my bit for the cause.

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Today I’m the leader of the SETI.UK team, a group of individuals who have banded together crunching work units. With over 1000 members the team has grown beyond my initial hopes and expectations.